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Archive for September, 2016

An Introduction to Glenside’s Maintenance Team

Written by RHG Comms on . Posted in Glenside News


The Maintenance team look after all types of maintenance, refurbishment and repair tasks around the site including, carpentry, plumbing, painting and decorating, landscaping, as well as regular testing of the Hydrotherapy pool and legionella testing for infection control purposes. The South Newton site has a total area of 11 acres and employs 9 staff, led by Mark Butler, the Estates Manager. The team includes 6 maintenance staff, one full time gardener and two drivers who transport our service users on their vocational activities and medical appointments.

Ben, who has worked with the maintenance team for 3 years, said “Every day is different. I enjoy the variety in my job and building relationships with the service users and the staff. We work well as part of a team to get the different jobs done.”

There is a wide variety of jobs and the Maintenance team even made a bespoke desk for one of the service users, so that he could use his laptop whilst seated in his wheelchair.

In July, the Maintenance Team were awarded the Glenside Star Service for Excellence Award for all the work they do around the site. The Star Service for Excellence Award was set up to recognise a staff team or individual who demonstrates an innovative service improvement, an outstanding aspect of care, or following excellent feedback about their work.

One of the service users commented “I would like to say how good the maintenance team are. They do a brilliant job of updating rooms and other professionals or family members often comment on how good the ward/site looks. They sort problems quickly and to a great standard. We are lucky to have them.”

Working Patterns

The support teams each operate their own shift patterns to cover the main requirements of their role. Career progression opportunities are available to all members of the support teams. Employees from our Housekeeping team have transferred across into care roles, as we always promote job vacancies internally where possible, before going externally. There are currently two vacancies within our Housekeeping team and one within our Maintenance team. Please visit our website for more details and look at the advert in the recruitment section.


All support staff at Glenside receive a full induction and benefit from yearly appraisals, objective setting and are given refreshment mandatory training annually. Each team is also offered specialist training related to their job roles, for example COSHH, Mobile Working using Elevated Platforms, Hydrotherapy pool maintenance and Legionella testing for the Maintenance team staff and the Level 3 Food Hygiene and training on allergies and food labelling for the Catering team.

Catering provide home-made meals for Glenside’s service users

Written by RHG Comms on . Posted in Glenside News


Derek Smith, Head Chef, manages the Catering team. He works alongside other chefs and catering assistants, to produce a range of home-made meals to suit the needs and dietary requirements of the service users. Some service users need to be monitored to ensure they continue to maintain their weight, and the food they eat plays a vital part of this equation. Glenside has on-site dieticians that review the nutritional needs of the service users. The Speech and Language therapy team also help determine the needs of the service users in terms of food options and puree levels for those who have had injuries impacting their swallowing abilities. Therapeutic recommendations are then communicated to the ward staff and the catering team. For all service users, care staff discuss the various menu options and when help is required, assist them with their meal selection, based on these recommendations and their preferences. The Occupational Therapists assess each service user to see whether they need to provide adapted equipment, such as cutlery and cups, giving specific task training where required to help individuals become more independent at meal times.

Danny, a chef within the catering team, said “I find my job very rewarding because we make 99% of our meals from scratch on site. We offer a wide variety of different meal options throughout the month and can adapt our meal choices to suit all diets including vegetarian, diabetic, halal, coeliac and gluten-free. It’s nice to see the progress the Glenside services users make and hope that the food we produce has helped them in their rehabilitation journey.”

Housekeeping keep services clean and tidy

Written by RHG Comms on . Posted in Glenside News


The Housekeeping team, employing 9 staff, forms a crucial part of the Glenside infection prevention and control processes, by ensuring both the hospital and the home services are kept clean and tidy. They clean specified areas of the site, from the service user rooms to the public areas, such as the coffee shop in the hospital. As staff empowerment is one of Glenside’s corporate values, Housekeeping staff, as with other teams, hold regular staff development meetings to maintain staff involvement and communication.

Natalie joined Glenside three years ago as a housekeeper and has recently been promoted to become the Housekeeping Supervisor. Read more about Natalie’s story on our website “Day in the Life” pages.

Natalie says about her job “It’s not like cleaning anywhere else. It has its challenges because of the nature of the services we provide, however, it’s more rewarding as we provide an individual service to those people who see Glenside as their home.”

Glenside’s on-site Laundry

Written by RHG Comms on . Posted in Glenside News


With an onsite Laundry, the Glenside laundry team provide clean clothes and bedding for each of our Salisbury based services. The clothes have to be name tagged to ensure clothes are returned to the appropriate service user. Here, two of the staff are seen delivering clean clothes back to the Units.

Laura from the laundry team said: “We pick up laundry from each of the units several times a day to wash and return the cleaned clothes on the same day. We are always kept busy!”

Glenside’s Fourth Macmillan Coffee Morning

Written by RHG Comms on . Posted in Glenside News


Staff from Glenside hosted a coffee and cake morning in aid of Macmillan Cancer Support on Thursday 15th September in advance of the main MacMillan national #coffeemorning event.

Staff, service users and their visitors all helped to raise £356 this year, with a Cake Raffle and Tombola and donations made towards the delicious home-made cakes and refreshments on offer.This is now the fourth consecutive year that this has been organised at Glenside, bringing the four year total of monies raised to over £1000.

Here we see Rebecca Flood, Glenside’s Learning and Development Manager, being presented with the “MacMillan coffee cup” cake raffle prize, by Karen Norman, one of the coffee morning organisers.