Salisbury: 01722 742066 | Farnborough: 01252 375547
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FAQs

If you have any further questions, please do not hesitate to contact us here.

Who can be referred to Glenside for treatment?

Glenside provides treatment and rehabilitation services for adults (aged over 18 years) who have experienced a brain injury; a prolonged disorder of consciousness; or those who have a progressive neurological condition, which impairs their physical, behavioural or cognitive functioning.

How can I refer someone to Glenside?

Glenside accepts referrals from clinicians, case managers and therapists as well as private referrals from individuals, including those from overseas.

Simply contact us on: 0330 123 9263 or complete our online referral form.

Once a referral has been received, an experienced member of the Glenside team will arrange to carry out an initial assessment. Once confirmed, the results of the assessment, with the proposed care plan, will be sent to the Referrer to agree the care package. Once the care plan and funding has been approved, the Glenside team will liaise with the patient or their family, and the current discharge setting to agree an admission date, as appropriate.

Who pays for the treatment?

Treatment at Glenside can be funded by NHS England, CCGs, local authorities, or paid for privately, including via interim compensation awards.

What is the admissions process?

As part of the assessment process, visits to Glenside are encouraged to ensure that patients and their families are familiar with the service.

Once the assessment is complete and the care package agreed, our Admissions team will ensure that everything is aligned to enable the admission to take place smoothly and at a time that suits all parties.

We encourage the personalisation of patient’s rooms. If you wish to bring any personal belongings on admission, our Admissions team can advise on the suitability of individual items.

On the day of admission, you will be given a tour of the unit and helped to settle in. A number of tests and assessments may be arranged; these are designed to help the clinical team ensure that you get the right treatment.

Once admitted, service users will be fully involved in formulating their care plan. Once treatment commences, regular reviews of the care plan will take place to assess the service user's progress against agreed personal goals.

What do I need to bring for my stay at Glenside?

Service users may bring appropriate personal belongings to individualise their bedroom. This may include photos and personal items to assist cognitive functioning, or toiletries, etc. For longer stays it is possible to bring linen and larger items. However, it is advisable to discuss the bringing of larger items on site, to agree what is feasible prior to admission.

What treatment do service users receive?

Each individual receives personalised treatment to support their rehabilitation goals. This will include nursing and medical support, as well as therapy input in line with the service user's care plan. Care plans are agreed, as far as possible with the individual and / or with their family/friends, advocates or legal representatives, as well as with the commissioner(s) funding the service user's placement at Glenside.

Care and treatment is planned and delivered in a way that is intended to ensure people’s safety and welfare.

Treatment may include physiotherapy, speech and language therapy, occupational therapy, psychiatry, psychology, nursing, assistance with activities of daily living, and a range of vocational / leisure activities all aimed at building independence and supporting an individual to achieve their personal goals.

What facilities do Glenside provide?

Glenside has a range of specialist equipment and facilities available to its service users dependent on their requirements.

Set in nearly eight acres of Wiltshire countryside, Glenside Salisbury offers communal grounds and gardens, as well as single en-suite rooms, adapted to meet the needs of service users with the most complex disabilities.

In addition to specific equipment made available to service users to support their rehabilitation process, the Hospital has a hydrotherapy pool and a physiotherapy suite available, which may form part of an agreed funding package within a service user’s individual Care Plan.

There are also a wide range of optional clubs to support the development of day to day skills such as cookery and shopping, together with a choice of leisure related activities both on and off site. An on-site coffee shop offers a more relaxed area for socialising for both service users and their visitors.

Assistive communication technology is also available in the form of an Eye-Gaze recognition system.

Glenside Farnborough offers a range of self-contained apartments, studios and ensuite bedrooms. There is an emphasis on community living, with large private gardens and social spaces available both indoors and out. Farnborough also has an on-site physiotherapy suite. The service itself is close to local amenities including educational, social and leisure facilities and has good local transport links.

How are the family and carers involved?

Family and carers can be involved in the formulation of individual care plans and attend regular Review meetings, subject to the consent of the service user.

Team members directly involved in the individual’s therapy and rehabilitation will ensure that family and loved ones are involved as fully as possible. The ward and home teams will ensure that family and carers are fully informed of any significant changes to the individual’s condition.

Where possible and appropriate, individuals are asked to agree and sign their care plans and risk assessments, or in the case where they are assessed as lacking capacity, this may be asked of their family or carer.

What are the visiting times?

Glenside visiting times are designed to be as flexible and ‘family friendly’ as possible whilst ensuring there is maximum time for rehabilitation, treatment and rest for the service users.

Whilst it is hoped visiting times can meet both the individuals’ needs and that of the service as a whole. On occasions, it may be necessary to request protected times, free from visiting to enable the service user to gain the maximum from their rehabilitation therapy. Where visiting times are set, these services will display visiting times at the entrance to the service in a prominent manner. Every effort will be made to communicate any changes as early as possible to avoid causing inconvenience to our service users and their families.

How long do individuals stay at Glenside?

The length of stay is dependent upon the needs of the service user and the progress made towards achieving their goals. The individual’s rehabilitation process will be regularly reviewed throughout their stay at Glenside and the decision to transfer them elsewhere will be made following discussions with the multi-disciplinary team, in conjunction with the service user, their families and those responsible for funding their care.

Where do services users leaving Glenside, go after discharge?

Around two thirds of people who leave Glenside each year are discharged to return to their own home or back into the community, with support, as required.

For individuals who require on-going care, Glenside will ensure the discharge destination will be made in agreement with the service user, their family and those responsible for funding care, to achieve what is appropriate and in the best interests of the individual.

What do I do if I need to raise an issue about Glenside?

Transparency and trust are very important at Glenside. We have processes in place to seek the views of service users and their relatives regarding the care and support provided and will act upon suggestions made.

Compliments, complaints and other comments are welcomed by all staff. We encourage questions from families and staff are able to deal with minor issues as they arise.

There is also a formal Complaints Policy in place to respond to issues raised that cannot be dealt with more informally at the local level.

Are children allowed to visit?

Yes, children are allowed to visit and go into the service / unit with the authority of the Manager. Children should always be accompanied by an adult.

The manager in charge will complete a risk assessment before any child visits. Responsibility for the child’s safety will remain with the accompanying adult.